Frequently Asked Questions

We recommend hand washing to prolong the life of your pieces, but most items are dishwasher safe on a gentle cycle.

Yes, all pieces are microwave safe unless otherwise noted. Avoid sudden temperature changes to prevent cracking.

Wash with warm soapy water, avoid harsh scrubbing pads, and don’t expose to extreme temperature shocks.

If your piece arrives broken, please email us within 48 hours with photos. We’ll arrange a replacement or refund.

Shipping is calculated at checkout. Standard NZ delivery is usually 3–5 business days.

Yes, we ship worldwide. Delivery times vary depending on the destination — usually 7–14 business days.

Absolutely! You can add a gift note at checkout, and we’ll wrap it with care.

Yes, we offer digital gift vouchers in various amounts. They’re emailed directly and can be redeemed online.

Yes, local pickup is available from our studio in New Plymouth. Select this option at checkout.

We occasionally accept custom commissions depending on our schedule. Please get in touch to discuss your idea.